Refund Policy

How to initiate a return:

To start the return process, please contact our support team at support@yourstore.com. In your message, please provide:
• Your order number;
• Reason for the return;
• Your current email address and phone number for contact regarding the return status.
Our team will provide you with the return shipping address and further instructions. Do not ship items back without prior confirmation.

1. Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. The product must be in its original packaging and accompanied by the receipt or proof of purchase.

2. Non-returnable Items

Certain types of items cannot be returned: customized or personalized products made to your specifications, personal care goods (hygiene products), and items that show signs of wear, damage, or missing parts not due to our error.

Please note: All items purchased on sale, during clearance events, or with a discount code are final sale and not eligible for return or exchange.

3. Refunds and Processing

Once we receive your item, we will inspect it and notify you of its status. If your return is approved, we will initiate a refund to your original method of payment. Please note that the time it takes for the credit to appear in your account depends on your card issuer's policies and U.S. banking regulations.

4. Shipping Costs for Returns

Please be advised: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your total refund amount.